Working in the training division, the Community and Client Services Representative will have the following responsibilities:
- Mark assignments, provide feedback to learners and support learners’ progression through our various courses in both English and French.
- Provide customer service to learners in both English and French by email, phone and video call to help answer their questions, resolve their problems, and ensure they have a positive experience working with the KeyNorth Group.
- Assist the training team in administrative duties related to learners’ enrollment and unenrollment.
- Monitor the online community of practice, schedule posts, and answer community members’ requests following the KeyNorth Group customer service standards.
- Prepare logistics for in-person training, webinars, and online synchronous courses.
- Provide support on instructional design projects, such as developing new content ensuring that it is current and meets appropriate standards.
- Respond to prospect inquiries, profile potential clients through research of external and internal data sources and provide support for preparing proposals.
- Collect data, monitor analytics, create reports, and benchmark against key performance indicators.
- Support business development initiatives.
- Inventorying assets and support with knowledge management initiatives.
- Use the technological tools provided to develop the duties described and stay on top of their functionality and features.
We’re hiring, and we’d love to meet you!
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