{"id":42832,"date":"2025-11-17T11:17:23","date_gmt":"2025-11-17T16:17:23","guid":{"rendered":"https:\/\/osinttraining.net\/?p=42832"},"modified":"2025-11-17T11:17:23","modified_gmt":"2025-11-17T16:17:23","slug":"recrutement-en-cours-representante-des-services-a-la-communaute-et-a-la-clientele","status":"publish","type":"post","link":"https:\/\/osinttraining.net\/fr\/blog\/recrutement-en-cours-representante-des-services-a-la-communaute-et-a-la-clientele\/","title":{"rendered":"Recrutement en cours : Repr\u00e9sentant(e) des services \u00e0 la communaut\u00e9 et \u00e0 la client\u00e8le"},"content":{"rendered":"\n<p>Travaillant au sein de la division Formation, le repr\u00e9sentant(e) des services \u00e0 la communaut\u00e9 et \u00e0 la client\u00e8le aura les responsabilit\u00e9s suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Noter les devoirs, fournir des commentaires aux apprenants et soutenir leur progression tout au long de nos diff\u00e9rents cours en anglais et en fran\u00e7ais.<\/li>\n\n\n\n<li>Fournir un service \u00e0 la client\u00e8le aux apprenants en anglais et en fran\u00e7ais par courriel, t\u00e9l\u00e9phone et appel vid\u00e9o afin de r\u00e9pondre \u00e0 leurs questions, r\u00e9soudre leurs probl\u00e8mes et s&rsquo;assurer qu&rsquo;ils vivent une exp\u00e9rience positive avec le groupe KeyNorth.<\/li>\n\n\n\n<li>Aider l&rsquo;\u00e9quipe de formation dans les t\u00e2ches administratives li\u00e9es \u00e0 l&rsquo;inscription et au d\u00e9sinscription des apprenants.<\/li>\n\n\n\n<li>Surveiller la communaut\u00e9 de pratique en ligne, planifier les publications et r\u00e9pondre aux demandes des membres de la communaut\u00e9 conform\u00e9ment aux normes de service \u00e0 la client\u00e8le du groupe KeyNorth.<\/li>\n\n\n\n<li>Pr\u00e9parer la logistique pour les formations en pr\u00e9sentiel, les webinaires et les cours synchronis\u00e9s en ligne.<\/li>\n\n\n\n<li>Apporter un soutien aux projets de conception p\u00e9dagogique, tels que le d\u00e9veloppement de nouveaux contenus, en veillant \u00e0 ce qu&rsquo;ils soient \u00e0 jour et conformes aux normes appropri\u00e9es.<\/li>\n\n\n\n<li>R\u00e9pondre aux demandes de renseignements des prospects, \u00e9tablir le profil des clients potentiels gr\u00e2ce \u00e0 la recherche de sources de donn\u00e9es externes et internes et apporter un soutien \u00e0 la pr\u00e9paration des propositions.<\/li>\n\n\n\n<li>Collecter des donn\u00e9es, surveiller les analyses, cr\u00e9er des rapports et \u00e9tablir des comparaisons avec les indicateurs de performance cl\u00e9s.<\/li>\n\n\n\n<li>Soutenir les initiatives de d\u00e9veloppement commercial.<\/li>\n\n\n\n<li>Inventorier les actifs et apporter un soutien aux initiatives de gestion des connaissances.<\/li>\n\n\n\n<li>Utiliser les outils technologiques fournis pour d\u00e9velopper les t\u00e2ches d\u00e9crites et se tenir au courant de leurs fonctionnalit\u00e9s et caract\u00e9ristiques.<\/li>\n<\/ul>\n\n\n\n<p>Nous recrutons et nous serions ravis de vous rencontrer!<\/p>\n\n\n\n<p>\ud83d\udc49 Postulez d\u00e8s aujourd&rsquo;hui: <a href=\"https:\/\/ca.indeed.com\/jobs?q=keynorth&amp;l=Ottawa%2C+ON&amp;from=searchOnHP&amp;vjk=db1c7d159989d3b7\" target=\"_blank\" rel=\"noreferrer noopener\">Keynorth Jobs in Ottawa, ON (with Salaries) | Indeed Canada<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le KeyNorth Group recrute actuellement un repr\u00e9sentant des services \u00e0 la communaut\u00e9 et \u00e0 la client\u00e8le afin de garantir \u00e0 nos clients et \u00e0 nos apprenants le service de qualit\u00e9 sup\u00e9rieure qu&rsquo;ils attendent de notre entreprise. <\/p>\n","protected":false},"author":62,"featured_media":42830,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-42832","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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